What is Enterprise Systems Management ?

Enterprise Systems Management (ESM) means different things to different people. It totally depends on the tools deployed in an organization. In yearly years ESM was strongly influenced by the network management initiatives, but today it is integrated into IT Service Management Methodology. There is variety of frameworks contributing to ITSM discipline. Most common ones are - The Information Technology Infrastructure Library (ITIL), Control Objectives for Information Technology (COBIT), Application Services Library (ASL) and Microsoft Operations Framework (MOF). ITSM is often equated with ITIL. Now the question arises – what is ITIL? ITIL is a code of best practice for IT Service provision developed, documented and published by UK Office of Government Commerce (OGC) in early 90’s and managed by UK Central Computer and Technology Agency (CCTA).