Whitepaper - BMC Knowledge Management

LINK -
http://documents.bmc.com/products/documents/66/88/56688/56688.pdf

RightAnswers Unified Knowledge Suite

The RightAnswers Unified Knowledge Suite enables organizations to cost-effectively improve the productivity and efficiency of their End-Users and Support Analysts while lowering the overall cost of support by: Providing a 24x7, online support channel Reducing calls to the Help Desk Improving first call resolution rates and minimizing call escalation Building an enterprise-specific library of solutions.The Unified Knowledge Suite provides a “personalized” knowledge-drivenSelf-Service environment that creates a level of intimacy between RightAnswers'innovative software, high-impact content, and value-added client and contentservices. Our unique, end-to-end solution enables clients to leverage a dynamicand powerful Knowledge Base to improve the end-user support experience andincrease support capacity while helping enterprises of all sizes meet their Desk business objectives, improve time-to-value, reduce overall Total Cost ofOwnership (TCO) and increase Return on Investment (ROI).

for more information please click on the link below -
http://www.rightanswers.com

Process tool by INTRANET DASHBOARD

Process Tool
The Process Tool is an application that allows you to create processes by grouping any number of webpages together in a logical, controlled flow. You can also track users through the processes created. For example, you may need to review who has read your new workplace safety manual.

Functionality
Create process workflows quickly and easily
Add, edit and delete steps in a process
Monitor the progress of users throughout the process for compliance tracking. Administrators and users can be automatically contacted on completion of a process
Powerful admin interface allows for processes to be subsite specific or company wide

Tutorial

This animation gives you a step by step guide for using the Process Tool application. The tutorial is aimed at first time users that need an overview of the application.
Play (2.1 Mb)

For more information on INTRANET DASHBOARD TOOLS

http://www.intranetdashboard.com/default.aspx

RunBook Automation

http://www.realops.com/flash/RBA_Overview.html

10 automation companies to watch

RealOps
Virtugo Software
Opsware
Opalis
mValent
NetworkAutomation
Enigmatec
FastScale
BladeLogic
Aveksa

want to read more on the above companies and there tools in automation. Please click on the links below.
http://www.networkworld.com/news/2007/062507-automated-companies-to-watch.html?page=1