The RightAnswers Unified Knowledge Suite enables organizations to cost-effectively improve the productivity and efficiency of their End-Users and Support Analysts while lowering the overall cost of support by: Providing a 24x7, online support channel Reducing calls to the Help Desk Improving first call resolution rates and minimizing call escalation Building an enterprise-specific library of solutions.The Unified Knowledge Suite provides a “personalized” knowledge-drivenSelf-Service environment that creates a level of intimacy between RightAnswers'innovative software, high-impact content, and value-added client and contentservices. Our unique, end-to-end solution enables clients to leverage a dynamicand powerful Knowledge Base to improve the end-user support experience andincrease support capacity while helping enterprises of all sizes meet their Desk business objectives, improve time-to-value, reduce overall Total Cost ofOwnership (TCO) and increase Return on Investment (ROI).
for more information please click on the link below -
http://www.rightanswers.com
Monday, November 5, 2007
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