BoxTone is the only management and monitoring software to manage user service-levels by measuring and correlating every BlackBerry email for every user and group from end to end; and the only software to assemble this data into immediately actionable information tuned to each IT role.
Technical Features
• Auto-detects and groups users by BlackBerry Enterprise Server (BES), Microsoft Exchange server and wireless carrier
• Monitors every email sent to/from handhelds
• Proactively alerts if user, group or infrastructure performance trends abnormally or exceeds predefined threshold
• Displays current and historical status in secure Web-based Consoles
• Creates detailed reports to reduce chronic issues
• Scales to support largest deployments across multiple sites, domains, and databases
• Remotely collects data with no agents
• Integrates with other systems management products
• Includes embedded auto maintaining and healing relational database
Sample User Metrics Monitored
• Delivery times to/from handheld
• Pending message counts and durations
• Hung threads
• MAPI/CDO errors
• Inactive/out of coverage
Infrastructure Monitoring
• BES application and services, including MDS
• BES to Microsoft Exchange
• BES underlying OS and SQL database
• RIM SRP
• Wireless carriers
Q: How is BoxTone different from other BES monitoring products?
A: Unlike the point BES monitoring tools or systems management add-on modules you may see, BoxTone was purpose built as an enterprise-class BlackBerry user and BlackBerry Enterprise Server (BES) management & monitoring solution. Only BoxTone measures and correlates every email and data flow from every user end to end, and only BoxTone enables help desk, operations and engineering to collaboratively manage thousands of BlackBerry users around the world. Whether you support hundreds or thousands of users provisioned to a BES for Microsoft Exchange or BES for IBM Lotus Domino platform, BoxTone provides you with the most comprehensive, end-to-end visibility available.
Link for common Q & A on boxtone -http://www.boxtone.com/Products/whyBoxTone.aspx
For more information goto - http://www.boxtone.com/
1 comment:
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