ALERTIT

ALERT has been specifically designed to meet the operational and business management needs of companies and IT departments that develop and deliver IT products and services. The emphasis is on providing high levels of customer service while reducing costs through greater efficiencies. ALERT is an integrated system that manages the full project life cycle from initial customer request to delivery and billings. Projects form the hub of ALERT with all activities, both core and supporting, being managed by project. All business activities are linked to and managed by projects for the purpose of gaining control and visibility over the activities. ALERT management covers the following functions and activities:-
Resource planning / scheduling
Project planning and tracking
Time recording
Managing customer requests
Managing billings
Service delivery
Quoting and estimating Software production, testing and delivery
Research and development management
Profit and contribution control and analysis


For more information click on the link below -
http://www.alertit.com/whatisalert.htm