ITIL Service Desk - ChangeGear by Sunview

ChangeGear Service Desk is a comprehensive solution that enables IT support staff to quickly and easily respond to customer requests. Designed using the ITIL best practices framework and Microsoft .NET platform, ChangeGear Service Desk tracking and an integrated architecture.With ChangeGear Service Desk, IT support staff can:Accelerate incident and problem resolutionAttain 360-degree visibility into service support processesGain ITIL compliance out-of-the-boxChangeGear Service Desk is comprised of a Self-Service Portal, Incident Management and Problem Management


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http://www.sunviewsoftware.com/products/servicedesk.aspx?gclid=CO78hoaMrJECFShsGgodUAIEfw