http://documents.bmc.com/products/documents/66/88/56688/56688.pdf
Monday, November 5, 2007
RightAnswers Unified Knowledge Suite
The RightAnswers Unified Knowledge Suite enables organizations to cost-effectively improve the productivity and efficiency of their End-Users and Support Analysts while lowering the overall cost of support by: Providing a 24x7, online support channel Reducing calls to the Help Desk Improving first call resolution rates and minimizing call escalation Building an enterprise-specific library of solutions.The Unified Knowledge Suite provides a “personalized” knowledge-drivenSelf-Service environment that creates a level of intimacy between RightAnswers'innovative software, high-impact content, and value-added client and contentservices. Our unique, end-to-end solution enables clients to leverage a dynamicand powerful Knowledge Base to improve the end-user support experience andincrease support capacity while helping enterprises of all sizes meet their Desk business objectives, improve time-to-value, reduce overall Total Cost ofOwnership (TCO) and increase Return on Investment (ROI).
for more information please click on the link below -
http://www.rightanswers.com
for more information please click on the link below -
http://www.rightanswers.com
Process tool by INTRANET DASHBOARD
Process ToolThe Process Tool is an application that allows you to create processes by grouping any number of webpages together in a logical, controlled flow. You can also track users through the processes created. For example, you may need to review who has read your new workplace safety manual.
Functionality
Create process workflows quickly and easily
Add, edit and delete steps in a process
Monitor the progress of users throughout the process for compliance tracking. Administrators and users can be automatically contacted on completion of a process
Powerful admin interface allows for processes to be subsite specific or company wide
Create process workflows quickly and easily
Add, edit and delete steps in a process
Monitor the progress of users throughout the process for compliance tracking. Administrators and users can be automatically contacted on completion of a process
Powerful admin interface allows for processes to be subsite specific or company wide
Tutorial
This animation gives you a step by step guide for using the Process Tool application. The tutorial is aimed at first time users that need an overview of the application.
Play (2.1 Mb)
Play (2.1 Mb)
For more information on INTRANET DASHBOARD TOOLS
10 automation companies to watch
RealOps
Virtugo Software
Opsware
Opalis
mValent
NetworkAutomation
Enigmatec
FastScale
BladeLogic
Aveksa
want to read more on the above companies and there tools in automation. Please click on the links below.
http://www.networkworld.com/news/2007/062507-automated-companies-to-watch.html?page=1
Virtugo Software
Opsware
Opalis
mValent
NetworkAutomation
Enigmatec
FastScale
BladeLogic
Aveksa
want to read more on the above companies and there tools in automation. Please click on the links below.
http://www.networkworld.com/news/2007/062507-automated-companies-to-watch.html?page=1
Tuesday, October 9, 2007
Good White Paper on Capacity Management by Microsoft
Capacity Management Overview
The Capacity Management SMF helps organizations achieve and sustain the IT service capacity requirements they need to support their business at a justifiable cost. For the purposes of this document, the term “capacity” is one of convenience, which, depending on the context, may imply resource capacity, such as storage, processor speed, network, or human resources, or an end-to-end IT service capacity, such as messaging, customer relationship management (CRM), or order processing. Many of the principles and suggestions for best practices still apply regardless of the type of capacity being optimized.
Capacity management is made up of three subprocesses:
• Business capacity management (BCM)
• Service capacity management (SCM)
• Resource capacity management (RCM)
These subprocesses all share a common set of activities that are applied from different perspectives. They include the following:
• Modeling
• Service monitoring
• Performance management
• Demand management
• Workload management
• Analysis
• Change initiation
• Optimization
• Trend analysis
Each of these subprocesses works toward the production and maintenance of a capacity plan and triggers requests for change through the appropriate channel. These activities all support the proper management of resources and service performance levels in order to conform to current and anticipated business requirements.
to read the full white paper please click on the link below -
http://www.microsoft.com/technet/solutionaccelerators/cits/mo/smf/smfcapmg.mspx#ESF
The Capacity Management SMF helps organizations achieve and sustain the IT service capacity requirements they need to support their business at a justifiable cost. For the purposes of this document, the term “capacity” is one of convenience, which, depending on the context, may imply resource capacity, such as storage, processor speed, network, or human resources, or an end-to-end IT service capacity, such as messaging, customer relationship management (CRM), or order processing. Many of the principles and suggestions for best practices still apply regardless of the type of capacity being optimized.
Capacity management is made up of three subprocesses:
• Business capacity management (BCM)
• Service capacity management (SCM)
• Resource capacity management (RCM)
These subprocesses all share a common set of activities that are applied from different perspectives. They include the following:
• Modeling
• Service monitoring
• Performance management
• Demand management
• Workload management
• Analysis
• Change initiation
• Optimization
• Trend analysis
Each of these subprocesses works toward the production and maintenance of a capacity plan and triggers requests for change through the appropriate channel. These activities all support the proper management of resources and service performance levels in order to conform to current and anticipated business requirements.
to read the full white paper please click on the link below -
http://www.microsoft.com/technet/solutionaccelerators/cits/mo/smf/smfcapmg.mspx#ESF
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